Account Manager (No 7 Beauty)

Full-time
Location

London

Salary

Competitive

Date Added

14/10/2022

Closing Date

14/11/2022

About the company

 We are The Pharm: an integrated, multi-specialty service and consulting model where we work with our client Walgreens Boots Alliance in partnership towards one shared mission: to help people across the world lead healthier and happier lives. 

The 350+ experts assembled at The Pharm have a unique opportunity to dedicate ourselves to one client in pursuit of their ambitious mission, while collaborating with experts from across several agencies (and areas of expertise) within our holding company, WPP. 

Our shared values: Positive. Fearless. Celebratory. 

We are here to help grow a brand. And while we’re at it, grow a few more things too — like some extra brain cells from thinking so hard, and a feeling of camaraderie with our clients, who share a fearless approach to our mutual goals. We also hope to grow as people, and practitioners with understanding gained from the diversity of our ranks and our wholehearted commitment to our culture of belonging. 

 At The Pharm, all who step under our pitched roof instantly become part of a unique collective bent on gathering the best talent anywhere and lavishing them with intellectual freedom, so their ideas can collide in a million fun ways. Here, opinions are welcome, dissenting or otherwise. Identities celebrated and respected. Contributions cheered and rewarded. Free time guarded like a precious gem. Because here, we cultivate things—like creativity, niceness, inclusiveness, career-life balance, and ultimately, work we want to brag about to our friends. 

Job Description

 As Account Manager on the No7 Beauty Company team, you are an integral part of the day-to-day running of the business, partnering with PMO and Account Management to deliver operational discipline & delivery excellence, speed to market, resource optimisation, and profitability management to client business. 

You are highly organised and accountable, and able to build relationships and collaborate with/draw on the expertise of team’s vast resources and capabilities. Not only are you a good storyteller, but you are creative with your ideas and know how to amplify them. 

You have experience managing a team and are used to working in a busy, dynamic office environment where no two days are the same. As you will be working in a fast-paced environment, you will be confident in juggling different projects and managing deadlines. 

You proactively and confidently manage projects end-to-end, and can show that you truly understand our product and how creativity and commerciality interact together for the benefit for the work and the business. You are able to adapt your skills to a variety of task and challenges. 

RESPONSIBILITIES 

Building client relationships 

  • Create productive client relationships with junior and mid-level clients throughout the delivery of projects, clearly communicating and managing expectations throughout 
  • Proactively consider how actions will affect clients; responding quickly to meet clients’ needs, resolves problems; avoids over-commitment 
  • Uses appropriate techniques to move others to action or to gain agreement, adapting personal style as required 
  • Understand the importance of account ‘admin’- issuing contact reports 

Making work we’re proud of

  • Have a solid understanding of process and proactively manage projects – facilitating conversations between team members, and considering how we can make the work even better at each stage 
  • Increasingly be able to see the work we do in its strategic context – how and why it answers a business problem and how it connects to the bigger picture 
  • Provide opinions about the brief and the work and be keen to contribute – clearly valuing the quality of the work over a pure focus on process 

Delivery

  • Comfortably take responsibility for successful delivery of the projects assigned to you, with light supervision 
  • Understand what decisions are within your remit, and what is not, and engage others accordingly to ensure that those who are accountable can assist and guide as needed 
  • Understand staffing and scoping requirements for your projects – generate scopes of work, and timing plans accordingly 
  • Manage the budget on your projects, and work with Client and PMO Leads to manage costs and deliverables as well as staffing resources 
  • Own project management/workflow system data entry and reporting 
  • Identify potential project risks and developing contingency plans 

Commercial Acumen 

  • Understand the impact of project related decisions on the commercials, and able to balance the commercial demands with the needs of the project
  • Recognise when to escalate issues which have commercial implications, and how to manage these situations with your partners
  • Manage commercials to within targets on a project basis
  • Be aware of the need to drive growth, and consider how they may contribute to this

Collaboration 

  • Proactively consult with key members of project teams (internal and external), in order to facilitate partnership-oriented actions
  • Increasingly be able to recognise when to engage other Capabilities or Crafts
  • Encourage and facilitate conversations between team members
  • Be aware of the role you play within the team dynamic

Problem solving & decision making 

  • Resolve problems and makes decision on your own projects, consulting with stakeholders as needed. Actively recognise when escalation is necessary without being prompted
  • Create relevant options for addressing problems/opportunities and achieving desired outcomes on your projects. Take your line managers and partners solutions, not problems 

Other 

  • Keep track of team and client birthdays and holidays 
  • As part of fostering a culture, provide support on arranging client and team events 

Skills Required

WE’D LOVE IF YOU HAVE: 

  • Experienced in building strong client relationships 
  • Well versed in leading and implementing client projects 
  • Exposure to account financials, internal forecasting and reporting 
  • Prior experience in new business pitching 
  • People management in client teams and line management 
  • Collaborative, curious, hardworking, kind, fun and willing to get immersed to deliver brilliant work 
  • Eagerness to learn, to grow, and find the positives 
  • Readiness to contribute to team culture and wellbeing 
  • Inclusive and openminded outlook, with readiness to embrace individuality 

WHAT YOU’LL BRING: 

  • Collaborative, curious, hardworking, kind, fun and willing to get immersed to deliver brilliant work 
  • Eagerness to learn, to grow, and find the positives 
  • Readiness to contribute to team culture and wellbeing 
  • Inclusive and openminded outlook, with readiness to embrace individuality 

The Pharm is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

How to Apply

Please apply via the link below